A curt interruption in a meeting. An eye-roll when someone speaks. Leaving a colleague out of a decision they should be part of. These behaviours might seem harmless in isolation. But together, they corrode trust.  Micro-behaviours are subtle actions that communicate disrespect or exclusion....

Most people try to handle conflict by staying calm, rational, and solution-focused. It’s a reasonable instinct after all, staying composed should help, right?But in team dynamics, especially when tensions are high, this approach can actually escalate things.During a recent team development...

A recent LinkedIn post I shared on this topic reached 40,000 impressions and was seen by 30,000 professionals, mostly senior leaders and HR professionals working in regulated sectors like finance, insurance and healthcare. Clearly, the message hit a nerve.....here's why....

Psychological safety suffers when people bottle up issues. If a team avoids difficult conversations, it often leads to resentment, frustration and poorer working relationships.  When I’ve worked with teams in this situation, what they’ve really needed is a clear, safe way to have those tough conver...

One issue that comes up repeatedly in team culture work is cyber incivility. Not the obvious kind - no aggressive messages or full-blown arguments. It's the low-level, often unintentional stuff that chips away at trust....

You’ve probably heard a lot about building trust at work by listening better. Listening is important, but it’s only half the equation....