Compassionate leadership is characterised by empathy, active listening, fairness, support, accountability and authenticity, It fosters trust and psychological safety at work, promoting staff well-being, engagement, retention. It can be instilled through leadership development and inclusive policies....

Psychological safety suffers when people bottle up issues. If a team avoids difficult conversations, it often leads to resentment, frustration and poorer working relationships.  When I’ve worked with teams in this situation, what they’ve really needed is a clear, safe way to have those tough conver...

I’ve seen first-hand how hard it is to translate survey results into real action. Every NHS trust dutifully runs the NHS National Survey each year, but are leaders actively using it to improve workplace culture, or just going through the motions?...

You’ve probably heard a lot about building trust at work by listening better. Listening is important, but it’s only half the equation....