Resistance to feedback at work can be interpreted as people being defensive, closed, or unwilling to change. But instead of reflecting attitude or intent, it may relate to how feedback is experienced psychologically within a specific cultural context....
I’ve seen first-hand how hard it is to translate survey results into real action. Every NHS trust dutifully runs the NHS National Survey each year, but are leaders actively using it to improve workplace culture, or just going through the motions?...