“We need to communicate better” is a common diagnosis within organisations. But is communication training really the solution? Poor communication can be a symptom of deeper problems with trust, power, roles or unresolved conflict....
When workplace cliques emerge, leaders often try to break them up. But direct intervention can drive the behaviour underground, making the clique less visible, and harder to address...
It’s one of the questions I get asked most by HR professionals, OD leads, operational managers and leaders who can see the impact of poor culture, low morale, and burnout… but feel like no one at the top is paying attention....
Most people try to handle conflict by staying calm, rational, and solution-focused. It’s a reasonable instinct after all, staying composed should help, right?But in team dynamics, especially when tensions are high, this approach can actually escalate things.During a recent team development...