Psychological safety suffers when people bottle up issues. If a team avoids difficult conversations, it often leads to resentment, frustration and poorer working relationships.  When I’ve worked with teams in this situation, what they’ve really needed is a clear, safe way to have those tough conver...

An NHS trust recently apologised for what it called a toxic workplace culture in healthcare. But what does that actually mean?...

Incivility at work often hides in plain sight. It’s not always shouting or open conflict. Sometimes it’s subtle such as eye rolls, ignoring others’ input, cutting people off....