Compassionate leadership is characterised by empathy, active listening, fairness, support, accountability and authenticity, It fosters trust and psychological safety at work, promoting staff well-being, engagement, retention. It can be instilled through leadership development and inclusive policies....

You can’t fix a culture you’re actively harming. But many leaders try. They commission values exercises. They launch listening surveys. They fund training programmes on respect, civility or psychological safety. But at the same time, their own behaviour quietly undermines all of...

Psychological safety suffers when people bottle up issues. If a team avoids difficult conversations, it often leads to resentment, frustration and poorer working relationships.  When I’ve worked with teams in this situation, what they’ve really needed is a clear, safe way to have those tough conver...

An NHS trust recently apologised for what it called a toxic workplace culture in healthcare. But what does that actually mean?...