I’ve seen first-hand how hard it is to translate survey results into real action. Every NHS trust dutifully runs the NHS National Survey each year, but are leaders actively using it to improve workplace culture, or just going through the motions?...

In medicine, a diagnosis like IBS can be reassuring. It acknowledges that something is genuinely wrong, even if we can’t pin it down. In organisations, “culture” serves a similar function. It gives leaders and teams a way to talk about hidden dynamics, tensions, and the emotional undercurrents....

Most people associate toxicity with bad bosses or difficult colleagues. But these are symptoms, not the cause. According to a 2024 conceptual review by Priesemuth and Schminke, toxic work culture is not about isolated behaviours. It’s about shared perceptions of an organisation....